Supervisor, Pharmacy Fulfillment Operations | Onsite - Chesterfield

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Role: As a Pharmacy Fulfillment Operations Lead, you will support and supervise a team of pharmacy fulfillment technicians, helping to manage day-to-day dispensing workflows and queues under the guidance of senior leadership. This role is a strong foundation for developing operational and people management skills in a fast-paced pharmacy environment. We are looking for a motivated, positive and detail-oriented Lead who will assist with onboarding, coaching, and supporting technicians while upholding company policies, performance metrics, and regulatory requirements.

What you’ll do:

Team Management & Development

- Support and manage a team of Pharmacy Technicians, helping to ensure quality patient and client care under the direction of senior leadership.

- Monitor workload distribution and flag imbalances to ensure efficient daily operations and that basic performance targets are met.

- Assist with new hire onboarding, helping technicians get acquainted with tools, workflows, and team expectations.

- Oversees all dock operations, enforcing safety protocols, coordinating inbound and outbound freight flow, and ensuring compliance with company standards to maintain a secure and efficient loading environment.

- Provide day-to-day coaching and feedback to technicians, supporting continuous improvement and skill development.

- Address underperformance promptly through coaching and improvement plans in partnership with People & Culture and senior leadership when necessary.

Operational Excellence

- Use available reporting and dashboards to track team performance and surface operational trends to leadership.

- Monitor workflow queues throughout the day to ensure tasks are completed accurately and on time. Help maintain adherence to service level agreements (SLAs) and communicate performance barriers promptly.

- Support the implementation of process changes by reinforcing new procedures with the team and flagging adoption challenges.

- Handle escalated patient concerns with professionalism and empathy, seeking guidance from senior leads on complex resolutions.

Compliance & Quality Assurance

- Ensure team adherence to regulatory requirements and company policies in pharmacy operations.

- Review technician work periodically to identify accuracy issues and support quality improvement.

- Flag compliance risks or recurring errors to senior leadership for resolution.

Collaboration & Communication

- Keep the team informed of daily priorities, workflow updates, and policy changes.

- Communicate effectively with peers and senior leads to ensure alignment on goals and operational challenges.

Leadership & Problem-Solving

- Model professionalism, accountability, and a positive attitude for the team.

- Address routine escalations and day-to-day issues, escalating complex situations to senior leaders