Account Manager- Skills Intelligence

Description

Vector Solutions is a leading software company delivering an AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.

Skills Intelligence is a new AI-native software product Vector brought to market in Q4-2026 for industrial manufacturing companies, and this role owns the post-sales experience for it. You'll own the full customer journey, from implementation through adoption and, ultimately, renewal. That starts with getting brand-new and existing Vector customers live and seeing value fast, then building the relationships with each customer and results that keep them renewing and growing with us.

This is an exciting opportunity to help launch and shape a brand-new product line and service inside an established, well-resourced company. You'll get to help craft the customer playbook from the ground up, partnering closely with Sales, Product, and leadership and working in a best-in-class, AI-native product.

As the Technical Account Manager for Skills Intelligence, you'll own every customer's journey, from the moment a deal closes through go-live, adoption, expansion, and renewal. You'll lead implementations, turn new users into engaged ones, and own the renewal for every account in your book, building the trust and results that keep customers growing with Vector year after year. Because Skills Intelligence is brand new, you'll also help build the playbook every future Skills Intelligence customer runs on.

What You’ll Do

Lead Skills Implementations

- Own each implementation from sales handoff through go-live, including kickoff, configuration, data setup, and training. Note this system was built with an AI-ingestion tool that will do most of the heavy technical lifting, but you will make sure this output meets the customer’s vision

- Learn each customer's business processes and goals, then build an implementation plan with clear timelines, owners, and next steps.

- Run regular status meetings, give strategic advice when needs fall outside the product or the contract, and keep projects on track.

- Partner with Sales during handoff to capture customer goals, success criteria, and any commitments made during the sales process.

- Coordinate with Product, Support, and technical teams to resolve configuration issues and clear roadblocks quickly.

Drive Adoption and Value

- Act as the primary point of contact after go-live, handling support questions and escalations.

- Track usage and adoption, and step in with targeted training or enablement when engagement drops.

- Lead regular business reviews that tie Skills usage back to each customer's goals and measurable outcomes.

- Monitor account health, flag risks early, and step in with a plan before small issues become renewal risks.

Own Renewals and Growth

- Own the renewal for every account in your book, from forecasting and risk mitigation through negotiation and signature.

- Get ahead of retention with weekly, high-touch check-ins. With renewals still a year out, this is your chance to build real relationships and set customers up to renew with confidence next year.

- Spot expansion opportunities and partner with Sales to grow accounts.

- Keep Salesforce current with account health, renewal forecasts, and expansion pipeline.

Partner with the Team (Ronda, Joey, Kenny) to Build the Skills Playbook

- Define the implementation of methodology, onboarding resources, and training materials for Skills Intelligence.

- Serve as an early voice of the customer, sharing product feedback and market signal to help shape the roadmap.

- Document best practices and repeatable processes as you go so the Skills team can scale.

- Other duties as assigned.

Requirements

- 3-5 years in software