Senior Support Engineer

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

We are looking for a Support Engineer L2 to resolve complex technical issues escalated by Nebius clients.

This position requires strong analytical skills, effective communication, and a customer-centric approach to deliver outstanding service and ensure operational continuity.

You’re welcome to work remotely from the USA.

Please note that this is a shift work.

Your responsibilities will include:

- Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.

- Analyze and resolve storage-related issues using a strong understanding of data storage concepts.

- Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.

- Develop Python and Bash automation scripts to streamline processes and optimize workflows.

- Provide timely updates and clear customer explanations regarding issue status and resolutions.

- Escalate unresolved problems promptly to ensure minimal service disruption.

- Maintain and improve technical documentation to support troubleshooting and issue prevention.

We expect you to have:

- Linux administration – advanced

- Networking – intermediate

- Kubernetes – intermediate

- Cloud solutions (AWS, Azure, GCP) – intermediate

- Python/Bash scripting – intermediate

- ML training, inference and pipelines – intermediate

- Data storage concepts – intermediate

- Troubleshooting and problem-solving – advance

Qualifications:

- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

- Experience: 5+ years in technical support, with at least 3 years of hands-on experience in cloud environments.

Working Hours:

- Availability for rotational shifts or on-call support as required.

Key employee benefits in the US:

- Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.

- 401(k) plan: Up to 4% company match with immediate vesting.

- Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.

- Remote work reimbursement: Up to $85/month for mobile and internet.

- Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

#LI-SM2 Pay Transparency

We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.

Base Compensation Range $150,000—$200,000 USD

Benefits & Perks:

- Competitive compensation

- Career growth and learning opportunities

- Flexibility and ownership

- Collaborative and innovative culture

- Opportunity to work on impactful AI projects

- International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and d