Head of Site - Dallas

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen

Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

THE TEAM • ~160 people, around half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

THE OPPORTUNITY

This is not a legacy logistics job. This is a chance to launch Relay into the Americas.

You won’t inherit a manual warehouse or repeat what’s been done before. You’ll lead a high‑reliability, technology-enabled sortation operation where on‑the‑floor execution, discipline, and real-time decision‑making determine success.

As the Head of Site for our first ever sortation centre in the US, you’ll own performance, safety, people, and flow every shift. This is a hands-on operational leadership role where calmness under pressure, disciplined execution, and evidence-based problem solving define success.

You will directly manage our operations managers and work closely with central teams focused on Workforce Management and Training & Education to ensure the site runs safely, efficiently, and on time.

This role is perfect for operators from aviation, rail, manufacturing, or other high‑reliability environments who excel in fast-paced, 24/7 operations.

WHAT YOU’LL LEAD

- Lead Daily Operations: Own the sortation floor with a visible, on-the-ground leadership presence.

- Deliver On-Time Success: Maintain stable flow, protect throughput, and ensure parcels move on time, every time.

- Manage and Develop People: Lead Shift Managers and their teams with clarity, feedback, and accountability.

- Run a 24/7 Operation: Oversee night-shift and round‑the‑clock operations with discipline and precision.

- Solve Problems with Data: Make calm, real-time decisions using evidence, not instinct.

- Enforce Standards: Drive operational discipline, safety compliance, and repeatable processes.

- Coordinate with Central Teams: Partner with Workforce Management and Training to forecast labour, maintain competence, and lift capability.

- Maintain Site Readiness: Ensure equipment uptime, consumables availability, and operational continuity.

WHO WILL THRIVE IN THIS ROLE

- Disciplined operator with deep experience running high‑reliability, high‑tempo environments

- Calm under pressure and able to make fast, data‑driven decisions

- Strong people manager who develops leaders and holds teams accountable

- Execution‑first mindset with a focus on repeatability, structure, and on‑time delivery

- Experience managing a 24/7 operation, including night shifts

- Clear communicator who gives direct, respectful feedback

- Real-time problem solver who manages flow, labour, and queues dynamically

- Culture builder who maintains a safe, high‑trust, high‑expectation environment

- Practical thinker who values simplicity and operational clarity

- You have worked in a startup or can prove that you have worked in an environment with hyper growth and constant change

- You understand and can demonstrate the pressures of working in a 24x7 operation, where on-time success is the most critical lever

Who Thrives at Relay?

- Aim with Precision: You define problems clearly and measure y