Technical Support Representative - Evening Shift

We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.

Key Responsibilities - Answer inbound calls and assist clients with application-related issues

- Troubleshoot account and application issues to identify root causes

- Diagnose problems and run tests within the application to verify functionality

- Submit support tickets for parts delivery requests and other necessary actions

- Document client interactions and issue resolutions accurately

- Escalate complex or unresolved issues to the appropriate internal teams

- Follow up with clients to ensure timely resolution of their concerns

What We're Looking For - Proficient in spoken and written English

- Strong technical aptitude with the ability to troubleshoot software/application issues

- Highly attentive to detail with strong problem-solving skills

- Prior experience in a customer support, help desk, or technical support role preferred

- Excellent communication and interpersonal skills

- Ability to multitask and manage time effectively in a fast-paced environment

Preferred Skills - Familiarity with ticketing systems (HubSpot, Intercom, etc)

- Experience in healthcare technology, SaaS, or related industries is a plus

If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you. Apply using this link or send resumes to neha@circadia.health