Sr. Treatment Coordinator

At Tend, we’re reimagining what dentistry can be. As a Sr. Care Coordinator (Studio Shift Lead), you’ll support the Studio Manager in running day-to-day operations while keeping our focus on delivering “Dental Done Differently.” This role blends hospitality, operational excellence, and team leadership to ensure both our guests and our studio team members feel cared for every step of the way.

What You’ll Do

- Be the warm, welcoming presence patients connect with upon arrival — and set the tone for a patient-first environment throughout the day.

- Oversee the full check-in and check-out workflow, ensuring accuracy, efficiency, and hospitality, especially during high-volume periods.

- Present treatment plans with clarity, confidence, and empathy, helping patients feel informed and supported in their decisions.

- Lead real-time problem solving for patient concerns, scheduling conflicts, and insurance or payment questions.

- Serve as the acting manager on duty when the Assistant Studio Manager or Studio Manager is out of the studio, maintaining operational continuity and supporting team productivity.

- Lead daily huddles when needed — aligning the team on priorities, same-day treatment opportunities, schedule updates, and member satisfaction goals.

- Support schedule optimization by monitoring provider availability, identifying same-day opportunities, and anticipating bottlenecks.

- Ensure the studio is clean, safe, and compliant throughout the day and support readiness tasks like opening, closing, and inventory checks.

- Partner with the clinical team to keep treatment rooms, referrals, follow-ups, and schedule adjustments running smoothly.

- Serve as an approachable resource for Care Coordinators, helping answer questions, provide guidance, and model Tend standards.

- Offer in-the-moment coaching on workflows, patient communication, and hospitality expectations.

- Collaborate with the Assistant Studio Manager and Studio Manager to support training, shadowing, and new hire onboarding.

- Represent Tend’s values in daily interactions and help reinforce the positive, inclusive culture within the studio team.

- Maintain accurate patient records, financial documentation, and insurance information to support both the studio team and operational partners.

- Contribute to outreach, follow-up, and case acceptance efforts to support studio performance goals.

- Assist with inventory review, supply ordering needs, and readiness tasks as requested by studio leadership.

Who You Are

At Tend, our values guide everything we do — how we care for our guests, how we work together, and how we grow as a team.

Tend Values

- Tend to Others: You consistently create an environment where patients and teammates feel supported. You stay composed under pressure, maintain high standards, and help ensure the studio meets daily goals—even when you’re the one leading the shift.

- Be Brave Enough to Lead: You step into leadership moments with confidence and humility. You make decisions when needed, communicate transparently, and handle sensitive conversations with professionalism and care.

- Savor the Ride: You bring motivation and positivity to the team, helping others stay engaged and energized throughout the day. You celebrate wins, support teammates through challenges, and contribute to a fun, connected studio culture.

- Embrace Our Differences: You communicate respectfully and inclusively with patients and teammates from all backgrounds. You encourage diverse perspectives and help create a culture where everyone feels valued and heard.

- Rooted in Growth: You actively seek feedback, reflect on your leadership moments, and look for opportunities to grow into future management roles. You stay curious, adaptable, and open to learning new systems, processes, and skills.

Role-Based Competencies

- Communicate with Clarity - You help teammates and patients understand information easily — whether explaining a treatment plan, resolving a conc