Professional Services Operations Specialist

Responsibilities: - Reporting: Publish weekly reports on project status, utilization, realization, margin, backlog and forecast accuracy.

- Resourcing: Run capacity planning and weekly staffing, and forecast hiring and contractor needs.

- Project financials: Track budgets and burn, provide revenue recognition and billing inputs, and manage change orders with Finance.

- Timesheets: Drive 95%+ on-time timesheet compliance.

- SOW review: Review SOWs against financial and compliance policies, and manage exceptions through to signature.

- Governance: Run portfolio reviews with clear RAG status, risk logs and escalations; track customer health and NPS (Catalyst, Retently).

- Data and tools: Extract and reconcile fees, overages and renewals from SFDC; own PSA/PMO tool data quality.

- Improvement: Automate manual steps and lead process improvement initiatives.

Qualifications: - 5–8 years in PS operations, PMO or services finance, with 3+ years at a SaaS product company.

- Strong grasp of PS metrics: utilization, realization, margin, backlog and forecasting.

- Working knowledge of services revenue recognition (fixed-fee, T&M, milestones).

- Experience with capacity planning and SOW or contract review.

- Advanced Excel and PowerPoint; experience with SFDC and a PSA/PMO tool (GoodDay, Asana or similar).

- Clear communicator who can influence without direct authority.