Customer Success Manager (US Market)

This role is for one of Weekday’s clients Salary range: Rs 800000 - Rs 1500000 (ie INR 8 - 15 LPA)

Min Experience: 2+ years Location: Gurgaon, Delhi, India, Noida, Uttar Pradesh, India, NCR JobType: full-time Requirements Responsibilities: - Serve as the primary point of contact for assigned customers, building strong, long-term relationships. - Lead onboarding and ensure a smooth transition from sales to implementation. - Drive product adoption, usage, and measurable value for customers across different markets. - Understand customer goals and proactively recommend solutions. - Manage queries, troubleshoot issues, and collaborate with product/tech teams for quick resolutions. - Monitor account health, identify risks, and work on retention strategies to ensure high customer satisfaction. - Identify upsell and cross-sell opportunities in collaboration with the sales team. - Collect and relay customer feedback to influence product roadmap and improvements. - Track and report key metrics like NRR (Net Revenue Retention), churn, adoption rates, and customer satisfaction.

Qualifications and Skills: - 3+ years of experience in Customer Success, Account Management, or a client-facing role in SaaS / e-commerce tech. - Experience working with North American / US customers is preferred. - Strong communication, problem-solving, and relationship-building skills. - Ability to understand customer business models and align solutions. - Proactive, detail-oriented, and comfortable managing multiple accounts simultaneously. - Experience working with DTC brands or in the e-commerce ecosystem is a plus. - Bachelor’s degree in Business, Marketing, or a related field.

Must-have skills Customer onboarding, Customer Success, Cross Selling Good-to-have skills Upselling, Customer Retention, US market