Case Management Coordinator

ABOUT ABBY CARE: POWERING THE FUTURE OF CARE AT HOME FOR ALL OF AMERICA.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

The Opportunity:

Abby Care is at an exciting inflection point - since 2022 we have grown to support family caregivers in 8 markets nationally, and we're thrilled to launch Abby Care in the greater Phoenix market, and as a result, build our founding team. Critical to our success is hiring for a founding Case Management Coordinator to help us grow our presence and deliver on our mission - helping families find Abby Care.

As our Case Management Coordinator, you'll own key relationships from case management leaders and supervisors at our health plan partner, to individual case managers. Your role is to make referring to Abby Care the simple and obvious choice, ensuring a case manager never has to chase us for an update. In the early days you'll also help support provider relationships ensuring they are educated on Abby Care and updated on our mutual patients.

A true builder, you’re energized by being part of a founding team, you're not afraid to roll up your sleeves - building playbooks and optimizing processes is in your DNA. Highly consultative, you find energy in building and fostering relationships; honesty and follow through are your calling card. You sweat the details, are highly organized, and understand the complexities of the home care landscape. If you’re excited to be part of a small but mighty team that is on a mission to change family caregiving from a fundamentally human centered and tech enabled capacity, we’d love to hear from you!

This is a Full-Time hybrid opportunity based in the Phoenix area, with travel to meet partners across the market.

What you’ll work on:

- Build & Own Relationships: Be the main point of contact for our health plan partner's case managers, from leaders and supervisors to individual case managers.

- Start With Leaders: Map the case management organization, find a champion on each team, and plan how and when we reach their teams. We show up, build the materials and answer questions.

- Consultative Education: Teach who fits our program, how to refer in minutes, and what happens next. Run team sessions and a launch roadshow of in-person events. Lead with listening, never with a pitch.

- Keep Case Managers in the Loop: Acknowledge every referral the same business day, send updates on every family, and get the care plan to the payer case manager when it is done.

- Own Authorizations: Request, track, and chase authorizations from submission through approval and renewal.

- Support Providers: In the early days, help with PCP offices: records, status updates, and stalled requests.

- Track Everything: Log every interaction, referral, and authorization in our CRM, and use it to see where a relationship needs attention.

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