Health Concierge, Outbound

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for a Health Concierge, Outbound based in our Vancouver HQ office to join our Outbound Sales team. As a Health Concierge, you are an experienced, consistently high-performing seller who owns the full sales cycle for a larger, higher-value book of warm leads. You will drive strong results through proactive, consultative outreach, manage your pipeline strategically, and forecast accurately. You will also be a go-to resource for teammates, supporting onboarding and helping refine the cadences and approaches that make the team successful. This is a quota-carrying role for a resilient, self-directed seller who thrives on owning results while delivering a patient-first experience.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

- Own the full sales cycle for a larger, higher-value book of leads, including premium, multi-scan, and family package opportunities

- Build and manage a strategic outreach plan that prioritizes the highest-potential leads and sequences calls, texts, and emails for maximum conversion

- Consistently exceed targets for bookings, conversion rate, revenue, and average order value

- Re-engage aged and stalled pipeline with tailored approaches that uncover what is holding each prospect back

- Lead consultative conversations and handle complex objections with confidence and empathy, without overpromising clinical outcomes

- Forecast your pipeline and results accurately, and flag risks and opportunities early

- Analyze your funnel data, from contact rate to conversion, and test and refine messaging and cadences to improve results

- Generate additional pipeline through member referrals and follow-up opportunities

- Support onboarding of new team members through shadowing, call reviews, and peer coaching

- Contribute to improvements in cadences, scripts, and processes in partnership with team leadership

- Partner with Marketing, clinic, and member support teams to improve lead quality and the member experience

- Maintain accurate pipeline and activity records in Salesforce

- Stay within approved product and clinical messaging, and escalate medical questions to the appropriate clinical team

- Comply with anti-spam, do-not-call, consent, and patient privacy requirements in all outreach

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What You’ll Bring

- 4-6 years of experience in quota-carrying outbound, inside, or full-cycle sales roles, ideally in healthcare, wellness, or premium consumer services

- A sustained track record of exceeding quota in outbound or full-cycle sales, ideally ranking among top performers

- Advanced closing and objection handling skills for premium, high-consideration purchases

- Proven ability to manage a large pipeline strategically and forecast accurately

- Strong analytical skills, with experience using funnel data to test and improve outreach

- Experience coaching, onboarding, or supporting peers

- Resilience, self-direction, and composure in a fast-paced, target-driven environment

- Excellent verbal and written communication skills across phone, text, and email

- Advanced proficiency with Salesforce and outbound tools such as dialers and SMS platforms

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