Professional Services Manager

Who We Are

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Who You Are

You are a client-facing Professional Services Manager who helps health plan and risk-bearing customers achieve stronger outcomes through effective use of Inovalon’s payer solutions and services. You sit within the Professional Services team and lead complex engagements that support customer goals across Quality/HEDIS, CMS Stars, and/or Risk Adjustment programs. In this role, you translate customer needs, workflows, and regulatory challenges into practical plans that improve adoption, utilization, satisfaction, and time to value.

What You'll Do

- Manage multiple concurrent professional services engagements across Inovalon’s payer product portfolio, ensuring delivery against customer goals, timelines, and expected business outcomes.

- Serve as the primary client-facing contact for Quality/HEDIS, CMS Stars, and/or Risk Adjustment activities within assigned engagements.

- Assess customer program goals, workflows, business needs, and operational challenges, then guide customers on how to apply Inovalon solutions and services effectively.

- Identify, track, and resolve outstanding issues, risks, and dependencies by engaging the right internal partners and managing customer expectations throughout the engagement lifecycle.

- Build and maintain expertise in industry regulations, market practices, and Inovalon solutions related to Quality/HEDIS, CMS Stars, and Risk Adjustment.

- Deliver customer education, best-practice guidance, written documentation, and presentations that clearly explain healthcare, regulatory, product, operational, and data concepts to technical and business audiences.

- Partner with sales, implementation, customer success, and other internal teams to support customer adoption, retention, expansion, and positive overall outcomes.

- Apply sound judgment, accountability, and collaboration in customer engagements and cross-functional partnerships.

- Analyze complex information, organize competing priorities, and work proactively and independently in a fast-paced environment with ambiguity.

What You'll Need

- Minimum of 5 years of health plan Quality/HEDIS, CMS Stars, and/or Risk Adjustment program delivery experience.

- Bachelor’s degree required, preferably in healthcare, information systems, computer science, statistics, analytics, or a related field of study, or equivalent combination of education and experience required.

- Demonstrated ability to work effectively with internal or external stakeholders, with strong communication, relationship-building, and issue-management skills.

- Ability to understand customer goals, workflows, and needs in complex healthcare and regulatory environments and translate them into clear recommendations and actionable next steps.

- Excellent written, verbal, and presentation skills, with the ability to adapt communication for different audiences.

- Strong knowledge of healthcare data, including familiarity with healthcare billing, reimbursement, and related payer data concepts.

- Strong organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities and drive issues toward resolution.

- Knowledge of Microsoft Office tools, including Access, Excel, Word, and Outlook.

- Demonstrate an open, curious mind