Founding Solutions Engineer

TrueBiz is a YC-backed merchant risk intelligence platform. We help financial institutions understand whether the businesses they serve are legitimate.

We're at a rare stage. We already work with some of the largest companies in payments and financial services, but we're still a small team where exceptional people have an enormous impact on what gets built and how the company develops.

We've intentionally stayed lean, moved quickly, and given people far more ownership than they'd typically get at a company with our level of enterprise traction. There are very few layers between spotting an important problem and solving it.

The mission matters too. Our technology helps keep fraudulent and abusive businesses out of the financial system, while helping legitimate businesses get approved faster and with less friction.

The role

We're hiring our first Solutions Engineer to own the technical side of every customer relationship, before and after the contract is signed.

That means three kinds of work: helping prospects evaluate TrueBiz with their own data, getting new customers into production, and being the technical expert behind customer success when live customers have questions or issues. Today that work is split between our engineering, product, and customer success. You'll bring it under one owner and make it repeatable.

This is a generalist role by design. Some days you'll be deep in a multi-week evaluation for a large bank. Others you'll be answering a customer's question about an unexpected API result, then turning the pattern behind it into clear feedback and suggestions for the product team. You'll work directly with our founder, sales, customer success, product, and engineering.

This is a go-to-market role, and it's measured on commercial outcomes: evaluations that convert, faster time to production, and customers who expand.

What you'll do

Evaluations and pre-sale

Own technical evaluations. Turn a prospect's business problem into a focused evaluation with clear success criteria, the right data, and a defined path to a decision. Prove value with customer data. Run merchant portfolios through TrueBiz, compare findings against existing classifications and outcomes, and explain what the results do and don't show. Build the business case. Show where TrueBiz uncovers missed risk, reduces manual review, improves business classification, or flags meaningful changes across a portfolio. Lead technical discovery and demos. Understand customers' underwriting and monitoring workflows, show the capabilities that matter to them, and recommend how TrueBiz should fit into their systems.

Onboarding and live customers

Guide customers into production. Help technical teams work with our API, map outputs into decisioning workflows, configure monitoring and webhooks, and troubleshoot integration issues. Be the technical expert for live customers. Customer success owns the relationship and the commercial side; you own technical depth and get pulled in when a question needs it, whether that's API behavior, unexpected results, monitoring, or webhooks. Resolve what you can directly, and escalate real bugs to engineering with clear reproduction steps. Own configuration and tuning. Help customers set up risk profiles, override specific checks, and work through false positives. Many of these changes need engineering today, so you'll make the ones you can, scope the rest clearly, and help build the tooling that takes engineering out of the loop.

Across both

Build repeatable tools and processes. Create scripts, evaluation templates, sample integrations, help docs, and support playbooks that make each evaluation, launch, and answer faster than the last. Bring evidence into product decisions. Spot recurring questions and gaps, separate product limitations from configuration issues, and give engineering clear requirements and reproducible examples.

What we're