Client Success & Events Manager

☀️ ABOUT NOWADAYS

We're building the future of in-person connection, from intimate exec offsites to conference-level company events.

Nowadays is the AI-native platform for corporate event planning. We combine a 400K+ venue database, automated RFPs, and AI-driven venue outreach with a team that runs events end to end for some of the fastest-growing companies in tech. We're YC-backed, IATA-certified, and book millions in events every year. We move fast and care a lot about the client experience.

👥 WHO WE ARE

We're a sister-founded team based in San Francisco. We move fast, care deeply, and love bringing people together (whether it's a strategic offsite or a Friendsgiving in our Nowadays home).

We believe the best teams:

- Take ownership

- Keep things scrappy

- Celebrate wins (big and small)

- Genuinely enjoy working (+ hanging out) together

🎯 WHAT THIS ROLE IS

As our Client Success & Events Manager, you'll own events end to end for high-profile tech clients, from kickoff to final budget reconciliation, and turn what you learn into automation. You'll sit at the intersection of clients, ops, and our product/engineering team.

Roughly 70% running events and client relationships, 30% building for scale: spotting manual steps in our workflow and partnering with engineering to automate them. This is a hands-on role for someone who loves the craft of a great event and gets equally excited about never doing the same task twice.

💼 WHAT YOU'LL DO

70% of your time will focus on planning and running events

- Deliver white-glove, end-to-end planning for high-profile tech clients: offsites, retreats, conferences, and dinners for 20 to 2,400+ attendees

- Own pre-planning once the venue is booked: turn the client's vision into a detailed plan and drive it to a flawless event day

- Source and manage vendors across activities, transportation, F&B, AV, branding and signage, gifting, and DMCs, using the Nowadays platform to move fast

- Own the planning deliverables and hit every deadline: workback schedule, weekly client sync + recap, rooming list, transport manifest, run of show, comms calendar, vendor payments (as payer of record), and budget reconciliation

- Be the trusted point of contact for client stakeholders, from executive assistants to people teams to founders

- Lead site visits and travel onsite to make sure events go off without a hitch

- Triage what's urgent vs. what can wait, and keep clients informed without being asked

- Proactively see what needs to happen next and execute it, with no nudging from the client required

The remaining 30% of your time will focus on turning manual work into automation

- Map how events actually get done today and find the steps that slow us down

- Write clear requirements and tickets for product/engineering, then test what ships

- Build playbooks, templates, and SOPs that the team can run without you

- Use AI tools to automate repetitive work yourself: vendor follow-ups, client updates, deadline reminders

- Bring client feedback into the product roadmap

🥇 WHAT WE'RE LOOKING FOR

- 3–6 years of corporate event planning experience, ideally at a tech company, startup, agency, or DMC

- You've owned events end to end, including vendor management, budgets, and onsite execution

- Client-obsessed: you're calm under pressure and willing to flex for nights and weekends when an event needs it

- Highly organized with sharp attention to detail: you catch the wrong date in a contract before anyone else

- Clear, warm written communication with clients, vendors, and teammates

- Fast, reliable responsiveness: you reply to clients within hours, not days, and keep threads moving

- Hands-on experience using AI and automation tools (Claude, Zapier, Airtable, or similar) to replace manual work with repeatable processes

- A systems thinker who notices when something is done manually three times and wants to fix it

- Comfortable working in an ambiguous, fast-