Boutique Head

This role is for one of Weekday’s clients Salary range: Rs 1000000 - Rs 2200000 (ie INR 10 - 22 LPA)

Min Experience: 10+ years Location: Ahmedabad JobType: full-time Requirements 1. Scope of the role Responsible for the Retail Sales, Customer Relationship Management, Store Operations, Customer Experience and People Management

2. Job Profile • Achievement of store sales targets as per plan for retail metrics like UCP value sales, bespoke revenue, conversion & repeat customer, average ticket size • Conduct home visits, new collection introduction, and reduce dormancy by direct connects, customer profile enrichment after meeting the customer • Curate experiences in coordination with Privee for birthday/ anniversary celebrations of key customers outside or within boutique • Tap into repeat customer network by planning and executing events in-store or external with support of repeat customers • Maintain efficient store operations through morning meetings, store upkeep and VM, grooming score, commercial compliance, SOP compliance, stock rotation • Ensure exceptional customer experience through CRM updation for product related NPs, CRM fill rates, ZPP enrollment, NPS surveys • Lead store team by motivating, coaching and training staff, conducting quarterly review and feedback

3. Key Deliverables • Retail Metrics • Repeat Customer and Customer Relationship Management • Store Operations & Customer Experience • People Development

4. The right person • Graduate with 7-11 years of experience in luxury retail sales, and minimum 5 years in Fine Jewellery Industry • Exposure to local retail marketing / promotion activities and customer experience management will be an added advantage • Behavioural Competencies: Customer Centricity, Delivers Results, Interpersonal Effectiveness, Building Effective Teams. • Functional Competencies: Business Acumen, Product Knowledge, Commercial Acumen, Sales Planning, Process Orientation. Must-have skills luxury retail sales, fine jewellery industry Good-to-have skills local retail marketing, promotion activities, customer experience management