Senior Director of Implementation

1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As the Senior Director, Implementation, you’ll report to the Vice President, Customer Success and set the strategic and operational direction for 1Password’s implementation and professional services function. You’ll lead a team responsible for helping customers across Small and Medium-sized Businesses (SMB), Commercial, and Enterprise segments adopt 1Password successfully, improve time to value, and achieve measurable outcomes.

How we’re using AI today

Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.

This is a remote opportunity within Canada and the US.

What we're looking for:

- Bring 10+ years of experience in professional services, customer onboarding, or implementation, including at least 5 years in a leadership role, with experience in cybersecurity and Software as a Service (SaaS) environments.

- Demonstrate a strong background in technical implementations, systems, infrastructure, and integrations for complex customers.

- Apply experience from implementation, professional services, solutions architecture, or technical account management environments.

- Scale onboarding and implementation programs across SMB, Commercial, and Enterprise customer segments.

- Build capacity-planning models and use utilization, delivery performance, and other Key Performance Indicators (KPIs) to guide decisions.

- Combine strategic thinking with a willingness to engage directly in complex customer situations, team challenges, and operational details.

- Influence senior leaders and cross-functional partners through clear communication, sound judgment, data, and a strong understanding of customer and business needs.

What you can expect:

- Define and execute the strategic vision for implementation and professional services, including the launch and evolution of scalable services offerings.

- Lead, coach, and grow a cross-functional team of Solutions Architects, Onboarding Specialists, Project Managers, and Implementation Specialists.

- Establish scalable playbooks, frameworks, and processes that improve onboarding, implementation quality, customer adoption, and time to value.

- Partner with Sales, Customer Success, Product, Marketing, an