Senior Manager, Provider Network Operations

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

ABOUT THE ROLE

We are looking for a Senior Manager of Provider Network Operations to build and scale the clinical network powering Pomelo's new Midlife line of business. In this role, you’ll partner closely with cross-functional teams (Recruiting, Licensing & Credentialing, Product, Clinical Leadership) to build processes, programs and infrastructure to support the growth, utilization, retention and quality of our multi-license-type provider network as volume scales.

WHAT YOU'LL DO

- Set and report on network capacity targets; identify and close gaps before they affect patient access

- Partner with Recruiting, Licensing & Credentialing, and Learning teams to keep time between contract signature & first patient visit efficient as volume scales

- Own the end-to-end provider relationship, including orientation, utilization, and retention across the network

- Define and track provider utilization metrics; turn insights into concrete process and/or product fixes

- Build and run programs (e.g., incentives, community) that keep clinicians actively practicing within the Pomelo network

- Partner with the Quality team to define what good looks like across the network and translate clinical quality standards into network participation criteria

- Monitor provider-level quality data (e.g., utilization, patient outcomes, complaints) and drive action on outliers, in partnership with Clinical leadership

- Support quality-based remediation and, when necessary, contract termination decisions in line with Pomelo's clinical and compliance standards

- Serve as the connective tissue across Licensing, Credentialing, Quality, Clinical Ops, and Product teams whose work supports the clinical network

- Build the reporting and dashboards to provide a clear view of network health

- Represent the provider network in company-wide planning, and flag risks (e.g., capacity gaps, quality issues) before they become urgent

WHO YOU ARE

- 5+ years of experience in provider network management, provider success/experience, or network operations at a telehealth company

- Demonstrated ownership over key network metrics, including growth, retention, utilization, and quality

- Enjoys building net new processes in addition to optimizing existing ones

- Strong cross-functional communicator, able to work fluidly with Clinical, Product, Compliance, and Commercial teams and translate between them

- Strong analytical skills, track record of using data to tell a story & prioritize investments

- Comfortable with ambiguity and early-stage pace

- Nice to have: experience specifically in women's health or a clinician network involving multiple license types (MDs, NPs, RDs, etc.)

WHY YOU SHOULD JOIN OUR TEAM

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.

BENEFITS AND PERKS

- Comprehensive Health, Dental, and Vision coverage for employees and their families

- High deductible Health Plans with Health Savings Account (HSA) options

- Flexible Spending Account (FSA)

- Equity grant participation

- 401(k) program

- Competitive vacation policy

- 16 weeks paid parental leave

- Fully remote work flexibility (within the US) with the option to work in person at our NY or SF offices

COMPENSATION

The expected base salary range offered for this role