Principal Enterprise Onboarding Manager

ClassDojo's goal is to give every child on Earth an education they love.

We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-12 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of just around 200 people [1]. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.

What you’ll do:

As a Principal Onboarding Manager on the Success and Implementation team, you’ll own implementation, onboarding, and adoption across our enterprise accounts. You’ll serve as a key point of contact for district leaders, translating their goals, timelines, and needs into coordinated implementation plans, technical readiness, and strategies for sustained state-wide, district-wide, and school-level adoption. You’ll drive execution to ensure projects stay on track, stakeholders remain aligned, and districts are equipped to realize the full value of ClassDojo at scale.

You’ll bring deep expertise in how large districts plan, implement, and adopt technology. You know how to translate high-level goals and complex organizational needs into actionable project timelines, professional development recommendations, and communication plans. You’ll track progress through shared timelines and data, anticipate challenges, and identify opportunities for intervention to keep implementations moving forward. You’re highly detail-oriented, reliable, and an exceptional executive-level communicator who can coordinate across multiple departments, technical systems, and stakeholders.

You’ll work closely with leads in Product, Engineering, Data and Analytics, and Technical Implementation to ensure partner needs are represented and coordinated internally. You proactively leverage emerging technologies and AI to work more effectively, strengthen collaboration, and deliver consistently exceptional partner experiences.

This is a full-time, remote position reporting to the Principal District Partnerships Manager with an expected start in early 2027.

Responsibilities:

Owning implementation at scale

- Lead end-to-end district onboarding and project management across a portfolio of up to 20 enterprise districts, ensuring projects are delivered on time, accurately and in alignment with multi-stakeholder goals.

- Co-develop district rollout and year-round professional development plans, and manage district-specific communication strategies, including co-branded communications.

- Report to key internal stakeholders consistently, and proactively share mitigation and acceleration steps.

Driving adoption through testing and refining

- Be creative in how you drive school-level adoption: build relationships with school-level champions, gather school leader feedback, and share insights with district leaders to inform your recommendations.

- Design curated enablement experiences that reflect each district's technology ecosystem, and create custom PD pathways and communications that address adoption barriers.

- Test and define new adoption strategies within partner districts using usage and engagement data, then scale what works.

Leading across teams and partners

- Partner with the segment’s District Partnerships Manager an