Customer Support Supervisor l Onsite - Pittsburgh

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

What You’ll Do:

- Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient

- Support team to ensure operational excellence and adherence to SLAs

- Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team

- Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth

- Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance

- Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience

- Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team

- Foster a collaborative, cohesive, and enjoyable team dynamic

What You'll Need:

- Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required).

- 3+ years of leadership experience in a fast paced environment

- 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience

- Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners

- Ability to leverage data to make crucial decisions independently

- Strong problem solving skills, especially when working with ambiguous information

- Attention to detail with a knack for precision and organization

- Confident, patient, respectful, and a clear communicator

Location:

- Fully onsite role in Pittsburgh, PA (Robinson Township)

Benefits:

- Medical, dental, and vision coverage starting day 1

- 401k with Traditional and Roth options

- Paid sick and vacation time

- Holidays off

- 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)

- Short-term and long-term disability coverage at no cost

- Life insurance

- Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations

- Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more

- Daily snack and drink stipend at all pharmacy locations

#blinkindeed

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving t