Head of Workplace Experience

COMPANY

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.

Founded in 2019 by Ed Harycki https://www.linkedin.com/in/ed-harycki/, former Swift Capital Founder (acquired by PayPal in 2017 https://techcrunch.com/2017/08/10/paypal-acquires-swift-financial/). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

Overview

The Head of Workplace Experience and Real Estate owns Credit Genie’s workplace and real estate function, shaping our office portfolio and creating welcoming, well-run environments where employees can do their best work. This leader brings a hospitality-driven approach to workplace operations and oversees the facilities, services, and investments that support our growth.

Reporting directly to the Chief People Officer as a member of their leadership team, this person will combine strategic leadership with hands-on execution. They will establish the function’s operating standards and financial discipline, building and leading a team as operational needs grow.

Responsibilities

Workplace Operations and Functional Leadership

- Set the workplace strategy in partnership with business leaders, aligning services and staffing with organizational priorities.

- Build and lead the workplace team, defining responsibilities, developing talent, and establishing accountability across locations.

- Oversee daily office operations and facilities management, including maintenance, repairs, and consistent hospitality standards across reception, food and beverage, and employee amenities.

- Manage vendor and building management relationships, setting service expectations and resolving issues promptly.

- Partner with IT, People, Legal, and building management on workplace safety, emergency preparedness, physical access, and business continuity.

- Use technology and operational data to improve service delivery, tracking responsiveness and facilities performance.

Real Estate Strategy and Execution

- Develop and manage the office portfolio strategy, using business forecasts, space utilization, and market conditions to recommend expansions, relocations, renewals, or consolidations.

- Lead site selection and lease negotiations in partnership with Finance, Legal, and external brokers.

- Direct office openings, buildouts, renovations, and relocations from planning through occupancy, delivering against approved budgets, timelines, and quality standards.

- Oversee space planning and workplace design to support collaboration and evolving team requirements.

- Coordinate architects, designers, contractors, landlords, and internal partners to ensure project delivery and operational readiness.

- Track lease obligations and critical dates to support timely portfolio decisions.

Financial Ownership

- Own annual workplace operating budgets, capital expenditure planning, and forecasting in partnership with Finance.

- Develop business cases and investment recommendations for real estate projects and significant workplace expenditures.

- Negotiate vendor contracts, balancing cost, service quality, and operational reliability.

- Monitor spending, identify financial risks and savings opportunities, and report budget and project performance to leadership.

Employee Engagement and Workplace Experience

- Deliver workplace programs and events that strengthen employee connection across locations.

- Partner with the People team on recognition and wellness initiatives that reflect company