Account Manager

As an Account Manager at A Place for Mom, you will own the success of a portfolio of senior living community partners. This role is a blend of strategic relationship management, consultative selling, and performance coaching — all grounded in a disciplined focus on driving measurable results.

You will be accountable for delivering against a set of quarterly and annual Objectives and Key Results (OKRs) aligned with APFM’s broader business goals. OKRs will include revenue retention and growth, move-in acceleration, customer engagement, and adoption of high-impact programs. You’ll collaborate cross-functionally to execute against these priorities, using data, insights, and operational rigor to deliver value to both APFM and our partners.

This high-visibility, customer-facing role is ideal for someone who thrives in a results-driven environment and wants to make a tangible impact.

What you will do:

- Own partner success across a designated book of business, managing performance against defined OKRs

- Build strong relationships with senior living operators and stakeholders to ensure retention, growth, and long-term satisfaction

- Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior

- Drive move-in growth by identifying and addressing performance gaps, educating partners on best practices, and promoting program adoption

- Collaborate with internal teams (Sales, Customer Success, Marketing, Analytics, and Finance) to align strategies and remove barriers to performance

- Present data-driven insights and customized recommendations to partners through compelling storytelling and visualizations

- Ensure account health by maintaining up-to-date records in PartnerCentral, Salesforce, and internal reporting tools

- Manage collections and minimize aging in partnership with internal finance and billing teams

- Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences

Qualifications:

- 5+ years of experience in Account Management, B2B Sales, or Customer Success, preferably in senior living, healthcare, or SaaS

- Demonstrated ability to drive business outcomes through strategic relationship management and performance accountability

- Strong understanding of OKRs, KPIs, and how to align partner performance to business goals

- Proven success in influencing customer behavior and driving program adoption through data, insights, and education

- Excellent communication and presentation skills, with experience engaging diverse stakeholders, including executive leadership

- Proficiency in CRM platforms and comfort with interpreting and acting on performance data

- Highly organized and self-motivated with strong project management skills and attention to detail

- Collaborative mindset with the ability to navigate and align cross-functional teams

Compensation:

- Base Salary: $70,000-100,000

- On Target Earnings: $95,000-150,000

- Benefits:

- 401(k) plus match

- Dental Insurance

- Health Insurance

- Vision Insurance

- Paid Time Off

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About A Place for Mom

A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other.

We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.

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