Technical Account Manager, Logistics

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.

The Opportunity at Altana

We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Logistics customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind the accounts strategic global initiatives, including product enablement and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions.

You Will

- Manage global deployments for strategic accounts across the world’s largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.

- Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.

- Assist customers with in-depth analysis to optimize their experience and results.

- Collaborate cross-functionally with our product and implementation engineering teams to ensure successful delivery of customer contracts and consistent product improvements.

- Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.

- Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.

- Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.

- Be held accountable for effectively synthesizing and communicating feedback to the product team.

About You

- 5+ years of account management experience, working with Logistics customers (3PLs, Cargo, Freight, etc.). Bonus points if you’re familiar with customs and compliance processes into the EU + UK.

- You are able to work cross-functionally with global teams internally and externally, offering flexible hours to deliver for the customer.

- You have experience driving strategic initiatives from concept to execution, bringing structure, clarity, and follow-through to fast-moving environments.

- You can demonstrate a history of successfully expanding accounts year over year.

- You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.

- You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.

- Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.

- You exhibit good judgment and a willingness to dive into the nitty-gritty to achieve team objectives.

- You’re willing to travel onsite to visit customers 10-40% of the time, depending on deployment.

This role is based in the Netherlands with hybrid work flexibility. Candidates must be within commuting distance to Amsterdam.

Annual Salary Range

90,000 - 105,000 EUR

The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and