Senior Technical Account Manager

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Senior Technical Account Manager, you are the strategic technical advisor and execution lead for Rithum's enterprise and strategic brand clients. You guide integration planning, lead optimization initiatives, and monitor platform performance, partnering with Client Success Managers, Solution Architects, Product, and Engineering to deliver tailored, value-driven guidance across the client lifecycle. You own complex technical workstreams and are accountable for client value realization, platform adoption, and the continued maturity of the TAM function.

At Rithum, all team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.

Responsibilities

Client Partnership & Day-to-Day Execution

- Serve as the consistent weekly touchpoint for assigned clients, owning business-as-usual activities and ensuring timely execution through personal ownership and internal collaboration

- Act as a trusted technical advisor, helping clients overcome obstacles and realize value from Rithum's solutions

- Bridge communication between client technical teams and Rithum's internal teams to ensure mutual understanding and streamlined execution

Channel Strategy & Platform Optimization

- Develop and oversee channel implementation strategies aligned to channel technical requirements and Rithum's platform capabilities

- Drive tactical execution across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization, to improve visibility and revenue conversion

- Conduct technical reviews that identify optimization opportunities and deliver forward-looking recommendations aligned to client goals

Technical Issue Resolution & Cross-Functional Collaboration

- Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering

- Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients

AI-Enabled Ways of Working

- Apply AI tools to client analysis, technical reviews, documentation, and recurring BAU workflows to improve speed, quality, and insight while exercising sound judgment on data security and accuracy

- Identify repeatable client and platform activities that can be automated or standardized, and share effective AI practices with the TAM team

Technical Expertise, Knowledge Sharing & Mentorship

- Maintain deep knowledge of platform functionality, data flows, and emerging capabilities

- Contribute to knowledge sharing and standardization of technical best practices across the TAM team

- Coach and mentor less experienced TAMs

Qualifications

Minimum Qualifications

- 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer

- Proven experience supporting complex enterprise or strategic clients with techni