Strategic Customer Success Manager (Associations)

🗣 Natter harnesses the power of AI and video to give everyone a voice.

In early April 2026, Natter announced its Series A https://www.trynatter.com/blog-posts/natter-raises-23m-to-scale-enterprise-ai-conversation-intelligence. $23M raised to define the enterprise conversation intelligence category.

Built by a team of serial founders who pioneered the first AI and UX disruptors in the space, Natter is now looking for an Strategic CSM to open up the association market as part of our early GTM team.

Natter is already being used by some of the world’s largest companies and membership organizations, ranging from big four consultancies like Deloitte and Accenture, global enterprise organizations like ServiceNow and Mondelez, to hugely influential associations like American Bankers Association, ASAE, APPA and many more.

Natter’s conversational AI platform allows tens of thousands of users to simultaneously share ideas and feedback through real-time video conversations. Its uniquely scalable tech allows anyone with a smartphone to, literally, have a say on the most important decisions - ranging from workplace strategy to new product offerings.

We partner with some of the world’s largest and most complex enterprises (Fortune 500 and equivalent), and are currently growing our team from 30 to 60 employees.

LOCATION

Washington, DC or Chicago are preferred. Two of the biggest hubs for national associations in the US, which puts you close to the customers you will work with.

We’re committed to building a diverse team and welcome people from all backgrounds to apply. If you’re excited about this role and our mission but aren’t sure you meet every qualification, reach out anyway. You may be just the right candidate.

THE OPPORTUNITY

This is not a book-of-business handover. You will be our first Customer Success Manager in the US dedicated to associations. You will build the function from the ground up as we open a new vertical.

As our Strategic Customer Success Manager for Associations, you will:

- Build customer success for associations from scratch: the playbook, processes and success metrics the function will run on as it scales

- Shape a new vertical from day one, working hand in hand with our Account Executive for Associations as we take Natter into the market

- Work directly with association CEOs and Executive Directors, alongside Chief Membership, Learning, Research and Strategy Officers

- Help associations do what they exist to do: hear from their members, at a scale that has never been possible before

- Accelerate your development as a key leader, with the chance to grow the US customer success team as the business grows

THE ROLE

Post a successful Series A raise, we’re growing our CS team. We’re looking for a highly motivated and experienced Strategic Customer Success Manager to build and retain strong relationships with national associations, professional societies and trade organizations. You will be responsible for the success and satisfaction of these customers: building strong relationships, driving adoption across their staff and membership, and identifying opportunities for growth.

Associations exist to represent the voice of their members. Natter lets them hear thousands of those members at once, in real time, whether they are shaping strategy, setting an advocacy agenda or designing next year’s annual meeting. Your job is to make sure every association we work with sees that value, renews and grows with us.

WHAT YOU’LL DO

- Own and nurture strategic relationships with our association customers, ensuring success and long-term value

- Guide customers through key lifecycle stages, from onboarding to renewal and expansion, planned around the association calendar of board cycles, annual meetings and membership renewals

- Develop and execute strategic success plans; lead quarterly and executive business reviews with association leadership to demonstrate value, gather insights and help cus