Senior Manager, Customer Engagement Social Strategy and Operations

Revolution Medicines is a global, commercial-state oncology company dedicated to discovering, developing and delivering innovative medicines for patients with RAS-addicted cancers. Leveraging its differentiated RAS(ON) tri-complex inhibitor platform, the company is advancing a broad, integrated portfolio of oral RAS(ON) inhibitors designed to directly target the active, cancer-driving state of RAS. Founded on rigorous scientific inquiry and a willingness to challenge long-held assumptions, Revolution Medicines is committed to changing the trajectory of disease for patients with RAS-addicted cancers worldwide.

Our people are united by a shared way of working: follow the science, challenge assumptions, act with urgency and hold ourselves to a high standard of rigor—all in service of patients.

The Opportunity:

The Portfolio Omnichannel Strategy & Operations Team is seeking a social media expert to manage commercial social execution across the Revolution Medicines oncology portfolio. This newly-created role spans tumor types, branded promotion and unbranded disease state education (DSE), and digital engagement with healthcare professionals (HCPs), patients and caregivers through direct-to-patient (DTP) initiatives.

The Senior Manager, Customer Engagement Social Strategy & Operations will serve as the US Portfolio Omnichannel team’s social subject matter expert, translating approved marketing and engagement strategies into effective paid and organic social programs. This individual will manage social profiles, maintain channel playbooks and execution standards, coordinate social deliverables with agencies and platform reps, and facilitate channel-specific discussions with the Promotional Review Committee (PRC). The role also provides hands-on email expertise, including campaign workbook population, tracking link creation and quality assurance (QA). This role will also act as a SME in regard to the email channel.

Aligned to social strategy, this role will work closely with Portfolio Omnichannel leads, HCP and Patient Marketing Leads, Corporate Communications, Analytics & Insights, IS/IT and PRC partners, this individual will apply and improve established processes, support in-line products and launches, and recommend execution improvements based on performance insights. Brand-aligned Marketing Leads retain ownership of brand and disease state strategy, objectives and core messaging.

The role will work in a matrix with Portfolio Omnichannel Tumor & NPP leads, who own overall customer engagement strategy and priorities for their tumor franchises. With direction from these leads and the hiring manager, the Senior Manager will manage day-to-day social execution, provide channel expertise and recommendations, and escalate decisions on new platforms, capabilities, resources and strategic priorities for alignment.

Key Responsibilities

- Partner with Portfolio Omnichannel Tumor & NPP leads to execute commercial social programs across tumor types and indications, supporting branded and DSE initiatives for HCP, patient and caregiver audiences.

- Translate approved brand objectives, audience insights and customer journeys into actionable social execution plans; recommend channels, content formats, paid and organic approaches and targeting in alignment with broader omnichannel priorities, and in partnership with media agencies.

- Own social profile builds, launches, updates and ongoing maintenance, including profile content, account credentials, access permissions, agency access and account transition or retirement processes.

- Maintain and update social playbooks and execution standards as platforms evolve, documenting capabilities, creative specifications, PRC guidance and operational workflows. Adapt established templates for new channels in partnership with Portfolio Omnichannel leads and review partners.

- Coordinate social-specific deliverables with creative (AOR) and media agencies, alignin